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经常问的问题

您在玖园需要的答案

  • 运费是多少?
    We ship to Australia nationwide at a cost of $10 each order for standard shipping, $16 for express shipping. Free shipping for orders over $200.
  • 你们国际发货吗?
    We don't ship internationally at this stage. Please subscribe for any updates.
  • 运送通常需要多长时间?
    All orders (except for pre-sales) will be dipatched withing 2 business days. We post all our parcels through AusPost, please refer to the tracking number provided. AusPost currently suggests 3-6 business days for interstate standard shipping, and 2-4 business days for interstates express shipping. Please note shipping may be delayed due to COVID-19 restrictions.
  • 退货和换货政策是什么?
    If you changed your mind about your Qipao, we offer a full refund or exchange on unused items within 15 days of delivery. You will be responsible for any additional shipping cost. For any quality issues, we offer a full refund or a reshipment requested within 14 days of delivery. We will be responsible for any additional shipping cost.
  • 我如何退货/换货?
    Please contact info@gardennine.com.au to explain your reason of return/exchange. Our friendly staff will assist you with your needs.
  • 我喜欢这些衣服,但没有适合我的尺码?
    We apologize for that. Good news is we are preparing a wider range of size selection at the moment. Please send us a message and let us know what size you are looking for! And please subscribe for any update.
  • 如何清洁我的旗袍?
    Depending on the fabric, each Qipao will need to be washed accordingly. Please follow the washing instructions labled to each Qipao. We are not responsible for any damage caused by inappropriate cleaning. Please contact info@gardenine.com.au if you need any help!

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